· Monitor VIP Reception Lounge’s personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
· 监督贵宾接待厅工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现**的客人满意度
· Inspects all VIP rooms prior to arrival
· 在贵宾到达前对贵宾房进行检查
· Greet VIP guests personally
· 亲自迎接贵宾
· Liaise with other departments and necessary outside contracts to ensure excellent service delivery
· 与其它部门和必要的外部承包商联系，以确保提供高质量的服务
· Oversee maintenance of efficient repeat guest history system
· 对高效的常客客史档案系统维护实施监管
· Promote Inter-Hotel sales and in-house facilities
· 促进店际销售及完善内部设施
· Perform such functions as to include but not be limited to:
· 行使下列功能，包括但不仅限于：
· Prepare welcome letters for IHG Rewards Club Platinum Elite member & VIP guests
向优悦会白金卡菁英会员和常客致欢迎信
· Solicitation of IHG Rewards Club applications
发展优悦会会员
· Attending to special requests by guests
回应客人提出的特别要求
· Develop and implement guest telephone contact systems
· 开发和应用客人电话联系系统
· Handle guest complaints and refer them as necessary, follows up on corrective action
· 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进
· Compile, analysis and control VIP Reception Lounge’ costs
· 对贵宾接待厅部门的成本情况进行编写、分析和控制
· Schedule and attend regular IHG Rewards Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
· 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量
· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
· 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请
· Prepare requisitions for amenities on a timely basis
· 及时准备设备使用申请
Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取直接的纠正措施
· Organize and conduct regular meeting for all VIP Reception Lounge’s staff to facilitate communications and smooth operations
· 组织和召开贵宾接待厅全体人员参加的会议，以加强交流和保证业务的顺利进行
· Prepare efficient work schedule for VIP
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